DECA+ Business Management and Administration Practice Exam

Operations management primarily involves what?

1. Creating marketing strategies

2. Planning and monitoring daily business activities

3. Establishing customer relationships

4. Conducting market research

The correct answer is: Planning and monitoring daily business activities

Operations management focuses on overseeing, designing, and controlling the processes of production and redesigning business operations in the production of goods or services. Planning and monitoring daily business activities is central to ensuring that resources are used efficiently, all operational functions are aligned with business goals, and productivity is maximized. This also includes managing workflow, quality control, and employee performance, which are all essential to maintain the efficiency of operations. While creating marketing strategies and establishing customer relationships are important components of a business’s overall strategy, they fall outside the primary realm of operations management. Similarly, conducting market research is crucial for understanding market needs and dynamics but is more closely related to marketing and product development functions. Therefore, the focus of operations management is distinctly centered around daily operational practices and performance management.